Case Study

Shared HR Services in Greater Manchester

The Greater Manchester (GM) PCT Shared HR Service was built with the main aim of keeping the PCT’s HR functions resilient throughout major NHS reforms, and also to ensure sustainability of the service following the abolition of PCTs whilst driving down costs. This service went live on 1st April 2011, the same date a the TCS transfers, and since then has demonstrated significant progress towards the estimated managerial costs saving of 40%. 

End of Life Care Service Model

The Central and Eastern Cheshire End of Life Care (EoLC) Service Model  was designed to facilitate a seamless, collaborative approach to leading and facilitating education and best practice in EoLC across Central and Eastern Cheshire. Its key objective is to improve the experience of care for patients, families and care workers. This has also led to significant cost savings, helped secure future funding and has had a real impact on the workforce in regards to training opportunities. 

Stakeholder Engagement using Social Media

The University Hospital Morecambe Bay NHS Foundation Trust (UHMBT) faces a unique communication challenge due its large geographic area. This makes it very difficult and time consuming for the Trust to communicate effectively with its three different constituencies of Lancaster, Kendal and Barrow. Therefore in an innovative move, it has been using emerging social media as a potential solution to this problem.

Implementation of Dual Model Supervision

A model of consultative clinical supervision has been implemented for a team of genetic counsellors at Liverpool Women’s Hospital, based at Alder Hey Children’s NHS Foundation Trust. This integrative, multi-theoretical, dual model, which incorporates recommendations from the AGNC, combines individual and team-based supervision, and has helped the Trust win awards for excellence in; patient care, team-working and partnerships.

Every Body Matters - positive action for disabled NHS job applicants

NHS Bradford and Airedale identified a need to employ more disabled people. The Every Body Matters project is the way they responded to this need. The project was developed by the trust in conjunction with Arthritis Care. It was a one-day positive action course aimed at disabled people who had applied for a position at the trust but had been unsuccessful. Three of these courses were held in 2009 and then independently evaluated.

Vulnerable Baby Service

Since December 2004 Central Manchester Foundation Trust (CMFT) has implemented a Vulnerable Baby Service (VBS) across Manchester city centre, as part of its Community Children’s Safeguarding programme.The aim of this service is to reduce the risks of Sudden Unexplained Deaths in Infants (SUDI). Initially implemented as a pilot, it was developed into a mainstream service, and as a result SUDIs have dropped significantly. Health staff and multiagency partners have also developed closer and more productive partnerships. 

Community Volunteer Interpreter Project

This project was set up by NHS Blackburn with Darwen Care Trust Plus in June 2010 to develop a team of volunteer interpreters from the local community, who could offer interpretation in multiple languages over a 12 month period. It was also created in order to support the 3 Community Development Workers (CDWs) in developing their project management skills with mentorship from the Equality Manager.

Tate Liverpool: Opening Doors

Tate Liverpool’s Opening Doors Programme has been running since 1997, in partnership with local NHS Trusts such as Liverpool PCT and Mersey Care. Each year it is aimed at cross-sector professionals, working within broad health & wellbeing settings, with the aim of empowering them to use art as a way of supporting service users.  This has had a positive impact on the mental health of staff, as well as helping patients to express their creativity in a constructive therapeutic way.

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