Case Study

Empowering, innovating and transforming using Electronic Service Record (ESR) self service

This case study details the Countess of Chester Hospital’s experiences of rolling out the functionality of manager self service.From the outset, the trust has utilised the full functionality of self service, in addition to integrating the OLM/e-learning functionality, and this has positioned them as one of the leaders across the north west region.Overview:The HR and Wellbeing Business Services (HRWBS) have now fully implemented ESR Manager, Supervisor and Administrator Self-Service for the Countess of Chester NHS Foundation Trust (COCH).

Go with the FLO - Using FLO as an interactive information tool

The Healthy Minds Improving Access to Psychological Therapies (IAPT) service at Pennine Care NHS Foundation Trust has developed a pilot project to improve attendance at group therapy sessions by using Florence telehealth application (FLO) to text patients with reminders and prompts to help them manage their recovery. FLO is a text messaging service which uses a protocol that can be tailored to the specific needs and requirements of patients.

AHPs working differently: Aintree at home team

The introduction of the Aintree at Home (A@H) Community Therapy led Service in December 2012 was in response the Trust needing to increase the number of medical discharges. This was achieved by facilitating more timely and effective safe discharges and contributing to an improved patient experience by providing continuation of their functional rehabilitation and short term care support in their own/family home. This new model presented an innovative solution to supporting bed capacity management at Aintree.

AHPs working differently: Teleswallowing project

The project at Blackpool Fylde and Wyre Hospital NHS Trust aimed to use teleswallowing to link to and provide input to nursing homes remotely. Secondary aim was to provide SLT communication therapy using computer technology, using iPads, laptops and video as a service (VaaS) technology Speech & Language Therapy assessments / interventions for dysphagia are provided remotely into 8 selected nursing homes.

AHPs working differently: Rapid Response Team

The team has 4 functions:Rapid Response Plus: This is a 72h service linked with Social Services. They provide early supported discharge from hospital or in community placement and reablement.Rapid Response: This is an up to 14 day service. The aim is to facilitate discharge from a ward or step up in community. Early Supported Discharge for COPD patients.Community IV Service: Managed by nursing staff.Part of the AHPs working differently case study series.

AHPs working differently: Adult Speech and Language Therapy Team

The team use the Lee Silverman Voice Treatment (LSVT) with patients with Parkinson's Disease; a standardised intensive programme of 4 one hour-long sessions per week for 4 weeks. Using new software introduced in the trust (Microsoft Lync) the programme is offered through a mixture of face to face and online webcam sessions (1 face to face and 3 online sessions per week). Clinicians have to complete a course to become qualified in the technique which has to be updated every 2 years.

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