Case Study

Doing Things Better Together

NHS Trafford, Trafford Healthcare NHS Trust and Trafford Council set out in 2010 to adopt a joined up approach to the wellbeing of their staff. Although early days this project has already been successful in delivering so much more for staff by working together than would ever have been achieved by a single organisation.

Development of a Trust-wide Workforce Information Dashboard

The North West Ambulance Service (NWAS) has recently developed a single monthly workforce information dashboard, both at Trust level and for each service line, to enable the effective use of workforce information across the Trust.  This dashboard was developed in response to internal audit reports, which identified that improvements were required across the Trust for the reporting of performance metrics, of which workforce information was one element. 

Thrombolysis Telestroke Service Out of Hours Solution to Stroke

The Cumbria and Lancashire Telestroke Network is a collaboration between six Acute Trusts (across 8 sites) and seven PCTs in Cumbria and Lancashire whose aim was to deliver 24/7 stroke thrombolysis for patients with acute ischaemic stroke in a rural area. This has demonstrated cost-savings on long-term care for the stroke patients, and had a positive impact on the workforce due to improved service delivery.

Agile Working

Lancashire Care Foundation Trust has adopted the innovative practice of agile working, to help its workforce become more flexible, so that people can work from various locations.This has included redesigning the office layout to make it more light and airy, aiming to become a paperless office, and putting in place the necessary  tools for flexible working. This has led to increased effectiveness, reduced costs, better use of technology and better quality of life for staff.

Developing an HR Shared Service Organisation in the NHS

Cheshire HR Service, founded in 2006, provides a blueprint for NHS HR shared services. Hosted by East Cheshire NHS Trust it provides the full range of HR services through a Service Level Agreement (SLA) Partnership Arrangement, to East Cheshire NHS Trust, Central and Eastern Cheshire PCT and NHS Western Cheshire and is currently looking to extend its coverage and build a broader customer base. With no obligation on NHS organizations to go down the shared service route there is a need to ensure value for money and the economies of scale that a shared service brings.   

The Cheshire HR Shared Service Approach to Health and Wellbeing

Cheshire HR Service set out to increase HR efficiency and to maximise resources on behalf of its NHS partner organisations. It also recognised the value of adopting a common strategy and approach to improve the health and wellbeing of staff across Cheshire. This case study looks  at the development and delivery of a staff Health and Wellbeing Strategy for customer organisations within an HR shared service organisation. 

Appreciative Leadership Development Programme

In September 2010, Lancashire Care NHS Foundation Trust (LCFT) commissioned an innovative Appreciative Leadership programme to underpin an organisation-wide culture change programme. Fiona MacNeill Associates (FMA), an independent people development consultancy, was appointed to deliver the programme and the Trust ran a very successful pilot programme involving 50 delegates, from a range of different services, clinical and non-clinical roles and pay bands, prior to rolling out the programme across the Trust. 

Making a Difference - Fostering Staff Engagement to Improve Staff Health and Wellbeing

Stockport NHS Foundation Trust has been focusing upon fostering staff engagement in order to improve staff health and wellbeing.It has achieved this through a range of methods including an annual staff gala event which recognises the talents of staff and makes them feel valued, as well as focus groups and events such as fun days designed to lift people’s spirits. Integrated events have created the sense that the Trust is one big family, rather than lots of individual units, and has allowed staff to gain insights into what happens in other departments.    

A Journey Towards World Class HR

An organisational development approach to reviewing the Human Resource function and identifying the journey necessary to achieve ‘World Class HR’. This case study describes the approach taken by one North West Trust in identifying their journey to achieving “World Class HR”. The approach taken unlisted the Towards World Class HR in the North West model and the CIPD Professional Map.

Pages