Case Study

Health Literacy Awareness Training

Health Education England in collaboration with the Community Health and Learning Foundation, developed bespoke health literacy awareness training materials aimed at health library and knowledge services (LKS) staff. Selected LKS staff in the North (and across England) went through an awareness and train the trainer programme to cascade this training to LKS colleagues across the region. In total, 66 people attended the full day’s awareness training and in total 111 people attended either full training or
shorter awareness workshops.

Developing portfolio roles for GPs and sharing the lessons

Devon Doctors Ltd. provides the Integrated Urgent Care Service (IUCS) for Devon and Somerset which comprises NHS 111, the clinical assessment service and the out-of-hours GP service. Securing a sustainable workforce for Integrated Urgent Care Services is becoming harder as the pressures on the health system increase and as individuals seek a better balance between work and life.

An innovative approach to bedside handovers

Throughout 2018 the wards at Pennine Acute NHS Trust have been encouraged to adopt the process of “Bedside handovers”. Pearce (2018) describes this as communication at the bedside, giving patients a chance to ask questions and be heard.  Adopting this process has proved challenging and staff have experienced uncertainties around sharing of sensitive information, protecting privacy, how to involve patients and ultimately how to use it effectively to improve staff and patient experience.

Health and Wellbeing Outreach Programme delivered by Undergraduate Learners

The Health and Wellbeing Outreach programme for undergraduate learners was funded by Health Education England (HEE). Universities in the North West of England were tasked with developing innovative ways their health and social care undergraduate students could
highlight issues around health and wellbeing in their local communities – particularly in school settings and offer an age appropriate health and wellbeing intervention.

Several North West universities took part, each developing different approaches:

A Postgraduate Diploma recognising the learning of healthcare leaders

This project is a bespoke approach enabling clinical and non-clinical staff to consolidate and extend their Cumbria Learning & Improvement Collaborative (CLIC) leadership learning (see Background section). The programme culminates in the delivery of a range of clinical leadership and improvement work-based projects and participants are awarded a Postgraduate Diploma.

Evidence Champions

Supporting innovation and improvement by transforming the way in which evidence is applied in the commissioning of health and care services. A collaborative initiative between Innovation Agency (Academic Health Science Network for the North West Coast) and CETAD, Lancaster University. The postgraduate programme is a unique, enhanced, evidence based approach to health and care services commissioning that aims to support a culture of innovation, improvement and transformation.

Human Book Club for Healthcare Learners

A Human Book Club event was held to help student nurses and Trainee Nursing Associates
gather evidence for the communication section of their portfolios. The Human Book Club
provided an opportunity for healthcare learners to get a better understanding of how an
individual’s culture, social identity and expressed beliefs impact on the choices they make
about their care and treatment.

Advancing Professional Education Through Health Information Systems (APE-THIS)

The overall aim of the Advancing Professional Education Through Health Information Systems (APE-THIS) project was to provide the infrastructure required to facilitate enhanced understanding for nursing, and other healthcare students, of health information systems and the value of health information, thereby ensuring that graduating students hold essential informatics competencies prior to taking up healthcare posts. This would be achieved through connectivity from specified university computers to a dedicated mirror of the Allscripts training platform at Salford Royal NHS Foundation Trust.

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