Reviewing the approach of in-patient physiotherapist services across all hospital sites at Pennine Acute, and in collaboration with the Department of Health’s Emergency Care Intensive Support Team (ECIST) this project took a cross-site approach to improve patient flow and experience.
Since 2008, the Diagnostics Division of Pennine Acute had experienced a high turnover of middle grade anesthetists and had difficulty recruiting enough UK or EU nationals to fill the resultant vacancies. Therefore the Trust enlisted the support of Hays Recruitment Agency to undertake an overseas recruitment project in India, successfully filling all the required roles.
Speech and Language Therapists (SLTs) in North Lancashire collaborated with Blackpool Fylde and Wyre Hospitals, NHS Foundation Trust, including Clifton and Rossall Hospital and the Stroke Association to provide enhanced therapy using computer technology to improve recovery potential by increasing patient access.
Knowsley Health and Wellbeing brings together NHS Knowsley with Knowsley Borough Council Directorate of Wellbeing Services (adult social care; leisure and cultural services). The organisation has pursued competence based workforce planning for the End of Life and Long Term Conditions Care Pathways. It has developed models identifying workforce competences and structures required to deliver End of Life and Long Term Conditions care.
This re-designed and enhanced drop-in service was introduced by East Lancashire Hospitals NHS Trust to improve access and quality of service for patients with low back pain. The service is run by experienced physiotherapists who offer early assessment advice and reassurance. Waiting times are now minimal, duplicate referrals and unnecessary diagnostics have been vastly reduced, and patient outcomes are good with improved productivity.
NHS Bolton have created a healthy workplace programme entitled Clock on 2 Health, designed and run for businesses and organisations in the Bolton area. It is a tailored package of health promotion and ill-health prevention services offered free to local businesses in order to improve the health and wellbeing of the local community.
This evidence-based programme of health promotion and support was created following the formation of a Health & Wellbeing Group in 2008 by Alder Hey Children’s NHS Foundation Trust, and the circulation of a staff survey to gain staff views regarding areas of support they wanted access to. It is centred around 6 key target areas set out by the Government in ‘Choosing Health, Making Healthier Choices Easier’ (2004)
The 5 Boroughs Partnership NHS Foundation Trust set up an equality and diversity inclusion unit, providing support to staff, service users, carers and stakeholders on patient and public involvement, equality and diversity and social inclusion. This supported the Trust in building a diverse workforce which reflects the communities it serves and in promoting an environment characterised by dignity and mutual respect.
The Standardised Numeracy Assessment Process (SNAP) tool is a freely accessible web-based e-learning resource that was designed to assess and improve the confidence and competence of new and existing students and healthcare employees when dealing with numeracy and drug calculations. In April 2012 the SNAP team submitted a good practice case study to eWIN which captured the key outcomes and challenges faced by the project to date, as well as background information around how and why SNAP was developed.
DRS Realtime is the new online electronic rostering and programmed activity management system, which originated through a partnership between Skills for Health and the NHS North West Junior Doctor Advisory Team. It has been shown to reduce locum spend and achieve better use of clinical theatres and staff time.