Case Study

Training and Education for Domiciliary Care Staff in End of Life Care

Wirral Metropolitan College Health and Social Care team have produced a 2 day course “Introduction to the principles of End of Life Care” with support, help, advice from the Wirral End of Life Care facilitators and Cheshire and Merseyside Cancer Network. To date 8 programmes have been delivered by college tutors to a total of 130 staff with very positive feedback from both the attendees and their managers. In almost all cases people attending the course feel they have increased confidence, skills and knowledge and most feel they will benefit from the training and apply it in practice. 

Greater Merseyside Condition Management Programme

Greater Merseyside’s Condition Management Programme (CMP) was in operation for five years until March 2011 as part of the national Pathways to Work Choices Programme and in partnership with Jobcentre Plus. It was highly successful at attaining its core aims, which were to help people gain the skills to necessary to better manage their own health conditions and to ultimately return to work.

North West Junior Doctor Advisory Team (JDAT)

The North West Junior Doctor Advisory Team (JDAT) is a successor body to the local regional action team formed to implement a new junior doctor contract (the New Deal) in 1991. This team consists of two junior doctors from different backgrounds and at different stages in their careers, plus a project officer.The JDAT provides independent guidance and oversight for matters such as New Deal issues and is the point of contact within the NHS North West for Junior Doctors who need help and advice about their rotas and working conditions.

Getting the Most out of ESR using Establishment Control Functionality

This case study describes the introduction and some of the issues encountered when rolling out the use of the Establishment Control functionality of ESR at the Royal Liverpool and Broadgreen University Hospitals Trust (RLBUHT) from 2009 onwards.  Workforce is the biggest single expenditure for the Trust. In order to manage this huge resource better, the Trust aimed to utilise the ESR establishment control system. This would provide the opportunity to link up to date financial information/budgets to HR information. 

Revalidation - The countdown begins

East Cheshire Trust employs 120 doctors who are required to undergo a strengthened medical appraisal from the 1st April 2012 to support the GMC’s appraisal and revalidation requirements. As a result the Trust has carried out a comprehensive review of its current appraisal systems and procedures to ensure they are fit for purpose, and has have explored innovative and cost effective solutions for gathering and storing confidential appraisal information and data.

Vocational Training

Calderstones Partnership NHS Foundation Trust is a learning disability Trust which since 2002 has implemented several vocational training packages around learning disabilities and also literacy and numeracy, in order to help staff improve the quality of service delivery, and also to assist staff in progressing along the NHS Careers Framework. As a result 51 members of staff have been promoted by at least one band, with 29 even going on to undertake nurse training. 

Integrating EOLC Competencies into Community Staff Appraisals

The Cheshire End of Life Care Service Model, operational since 2010, ensures that the national end of life care tools are fully utilised across all care settings in Central and Eastern Cheshire. The model is a collaborative partnership across primary and acute care, hospices, care homes, further voluntary sector partners and social care. One of the model’s long-term aims is to integrate End of Life Care (EOLC) competency frameworks into workforce development for health and social care staff. This case study demonstrates how this has been successfully achieved in practice.

Engagement and Wellbeing in the Workplace

Calderstones Partnership NHS Foundation Trust is fully committed to the health and wellbeing of its employees. As such it has devised an Engagement and Wellbeing strategy to communicate to staff the large number of initiatives available. This has led to a wide range of benefits for the Trust and staff alike. For example reduced sickness absence, improved engagement and better stress awareness.     

Keeping Me Safe and Well (KMSAW) Screen

The ‘Keeping me safe and well’ (KMSAW) screen is a risk assessment tool, for service users with learning disabilities. It was developed as part of a human rights healthcare project at Mersey Care NHS Trust, and subsequently picked up by Calderstones Partnership NHS Foundation Trust, who ran an in-house, six month pilot with 5 service users. Staff and service users alike have benefited from use of this screen which has promoted inclusive practice in risk management.       

Managing Sickness Absence - A Holistic Approach

St Helens and Knowsley Teaching Hospitals NHS Trust is an acute hospital Trust employing around 7,000 staff, which includes 2,500 doctors in training under the Single Lead Employer contract for the Mersey Deanery. Following the review of the Occupational Health Service, the HR Advisory Service, the Attendance Management Policy and the role of the line manager in reducing sickness absence, the Trust has taken a holistic approach and reduced absence by over 1% in a 12 month period.

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