The Lancashire LINk carried out research with service users and their carers within Lancashire on their experiences and perceptions of domiciliary care services, in collaboration with Lancashire County Council, who monitor the contracts for domiciliary care agencies. The project ran over a six-month timescale, from February 2010 to September 2010 and this case study summarises the resulting report.
Tools & Resources
Lancashire Care employed almost 3800 staff prior to April 2011 when a further 4000 community staff transferred into the Trust. With 110 sites across Lancashire storage and access to the HR files was a continual problem. The creation of electronic records in 2010 which can be accessed from any location has now solved these problems and makes significant progress towards a greener, and paperless HR office.
Cheshire HR Service, founded in 2006, provides a blueprint for NHS HR shared services. Hosted by East Cheshire NHS Trust it provides the full range of HR services through a Service Level Agreement (SLA) Partnership Arrangement, to East Cheshire NHS Trust, Central and Eastern Cheshire PCT and NHS Western Cheshire and is currently looking to extend its coverage and build a broader customer base. With no obligation on NHS organizations to go down the shared service route there is a need to ensure value for money and the economies of scale that a shared service brings.
Network Employment was set up in 1996 and is a part of Mersey Care NHS Trust, providing individual support to people with experience of mental ill health, to help them to gain employment. Over the past 12 months, 53 individuals have been successful in making progress towards employment with 21 obtaining paid employment in competitive jobs. By supporting these people along the journey to employment Network Employment contributes to their recovery and wellbeing.
The Cheshire Occupational Health Service (COHS) was established during 2008 as a collaborative service serving two Acute Trusts namely; Mid Cheshire Hospitals Foundation Trust (MCHT) and East Cheshire Trust (ECT) and two PCTs. Formally launched on 1 April 2009, the service is growing to include neighbouring NHS organisations, public and private sector organisations, including The Christie NHS Foundation Trust, beating stiff competition from commercial rivals.
This project was set up by NHS Blackburn with Darwen Care Trust Plus in June 2010 to develop a team of volunteer interpreters from the local community, who could offer interpretation in multiple languages over a 12 month period. It was also created in order to support the 3 Community Development Workers (CDWs) in developing their project management skills with mentorship from the Equality Manager.
The Transforming Community Services (TCS) programme is working closely with the Strategic Health Authorities to ensure PCTs separate commissioning of services from provision as smoothly and as effectively as possible.
Cheshire HR Service set out to increase HR efficiency and to maximise resources on behalf of its NHS partner organisations. It also recognised the value of adopting a common strategy and approach to improve the health and wellbeing of staff across Cheshire. This case study looks at the development and delivery of a staff Health and Wellbeing Strategy for customer organisations within an HR shared service organisation.
In July 2008, reported sickness absence across University Hospital of Morecombe Bay NHS Trust (UHMB) averaged 5%. There was also a tendency for the same members of staff to take sickness absence. Therefore the HR team embarked on a structured and robust policy to reduce sickness absence with the aim of bringing down the average level to 3.5% by 2012 which it is set to achieve
NHS Trafford, Trafford Healthcare NHS Trust and Trafford Council set out in 2010 to adopt a joined up approach to the wellbeing of their staff. Although early days this project has already been successful in delivering so much more for staff by working together than would ever have been achieved by a single organisation.