Workforce Transformation

Developing portfolio roles for GPs and sharing the lessons

Devon Doctors Ltd. provides the Integrated Urgent Care Service (IUCS) for Devon and Somerset which comprises NHS 111, the clinical assessment service and the out-of-hours GP service. Securing a sustainable workforce for Integrated Urgent Care Services is becoming harder as the pressures on the health system increase and as individuals seek a better balance between work and life.

An innovative approach to bedside handovers

Throughout 2018 the wards at Pennine Acute NHS Trust have been encouraged to adopt the process of “Bedside handovers”. Pearce (2018) describes this as communication at the bedside, giving patients a chance to ask questions and be heard.  Adopting this process has proved challenging and staff have experienced uncertainties around sharing of sensitive information, protecting privacy, how to involve patients and ultimately how to use it effectively to improve staff and patient experience.

A Postgraduate Diploma recognising the learning of healthcare leaders

This project is a bespoke approach enabling clinical and non-clinical staff to consolidate and extend their Cumbria Learning & Improvement Collaborative (CLIC) leadership learning (see Background section). The programme culminates in the delivery of a range of clinical leadership and improvement work-based projects and participants are awarded a Postgraduate Diploma.

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