Tools & Resources

The Role of the Care and Comfort Assistant in Enhancing Quality

The role of care and comfort assistant was introduced as a twelve month pilot scheme in May 2013 at the Countess of Chester NHS Foundation Trust. The Countess of Chester’s Planned Care Division has employed six new members of staff to improve care and comfort for patients and their families.They are known within the division as the ‘Countess Six’, as their role was developed to reflect the six fundamentals of care known as the 6Cs; Care, Compassion, Competence, Communication, Courage and Commitment.

Saving lives using the Advancing Quality programme - supported by Clarity Informatics’ Quality Improvement Service

Advancing Quality (AQ) is a proven approach to reducing variation and improving clinical outcomes for patients in the North West of England. The programme was launched in 2008, with five conditions highly relevant to the North West population, and with a strong clinical consensus around an evidence-base for better patient outcomes. Two years later, Advancing Quality became the flagship programme of the Advancing Quality Alliance (AQuA) and has been supported by Clarity Informatics’ Quality Improvement Service (QIS) since 2010.

Healthcare Assistant Development Programme for Paediatric Healthcare Support Workers

A Healthcare Assistant Development Programme was developed by Alder Hey Children’s NHS Foundation Trust in 2012. Designed for healthcare assistants (HCAs) based in paediatric community, clinical or voluntary settings it is a bespoke, standardised qualitative development programme, mapped to national and local standards of care.It is an enabler for the HCA to examine how they apply the basic fundamentals of care practice, and how this is received by patients and families in terms of their personal experiences.

Alcohol ‘Identification and Brief Advice’ (IBA) Training

Blackpool Teaching Hospitals NHS Foundation Trust, in partnership with Public Health Blackpool, recognised the need for a training programme for staff on Alcohol ‘Identification and Brief Advice’ following the introduction of the alcohol liaison nurse specialist (ALNS) team.As part of its public health strategy, the Trust started implementing this training in September 2010, to identify and manage health promotion needs (such as the identification of, and brief advice for, patients who misuse alcohol), which are key to promoting the health of patients, visitors and staff.

SNAP: Numeracy Assessment and Education

The Standardised Numeracy Assessment Process (SNAP) tool is a freely accessible web-based e-learning resource that was designed to assess and improve the confidence and competence of new and existing students and healthcare employees when dealing with numeracy and drug calculations. In April 2012 the SNAP team submitted a good practice case study to eWIN which captured the key outcomes and challenges faced by the project to date, as well as background information around how and why SNAP was developed.

Strategic Approach to Inter-professional Learning in Stockport

Stockport NHS Foundation Trust has developed a strategic approach to inter-professional learning (IPL) in practice. Work initially began in 2007, when the Trust was invited to be a pilot site for Manchester Metropolitan University’s 'IPL Champions' Group'. A 'champions' model approach was implemented at Stockport, with a clear structure of champions identified at different levels within the organisation.

Every Contact Counts - Public Health Workforce Development

Liverpool Community Health Trust (LCH) launched a whole scale workforce development programme in 2012 that will build capacity and capability within the workforce to deliver health chats/lifestyle brief interventions alongside patient care.The programme is a two year project to provide all Liverpool Community Health staff and volunteers with training, aligned to the NHS Yorkshire and Humber Making Every Contact Count (MECC) Framework.The programme, known as ECC, forms part of LCH’s public health strategy, which sets out the organisation’s vision to embed prevention as part of its service de

Inter-professional Oncology Study Day

The Inter-professional Oncology Study Day is one of a series of inter-professional study days available to multi-professional learners held within Royal Liverpool & Broadgreen University Hospitals NHS Trust (RLBUHT).The aims of the day are to improve learners’ appreciation and understanding of the oncology patient’s journey, and how they can influence this through a multidisciplinary team (MDT) collaborative approach. Complementary to this, a session is delivered to identify the MDT roles and approach in oncology.