Countess of Chester Hospital NHS Foundation Trust

This case study details the Countess of Chester Hospital’s experiences of rolling out the functionality of manager self service.From the outset, the trust has utilised the full functionality of self service, in addition to integrating the OLM/e-learning functionality, and this has positioned them as one of the leaders across the north west region.Overview:The HR and Wellbeing Business Services (HRWBS) have now fully implemented ESR Manager, Supervisor and Administrator Self-Service for the Countess of Chester NHS Foundation Trust (COCH).

The role of care and comfort assistant was introduced as a twelve month pilot scheme in May 2013 at the Countess of Chester NHS Foundation Trust. The Countess of Chester’s Planned Care Division has employed six new members of staff to improve care and comfort for patients and their families.They are known within the division as the ‘Countess Six’, as their role was developed to reflect the six fundamentals of care known as the 6Cs; Care, Compassion, Competence, Communication, Courage and Commitment.